2 Way Text & Email Conversation
It’s vital for businesses today to be fast, flexible, and available to potential customers and clients. 2-Way messaging helps small businesses build a personal connection with customers, respond to inquiries and questions, and resolve issues quickly and efficiently.
Increased customer satisfaction
By providing a convenient way for customers to communicate with businesses, such as via text or email, customers are more likely to be satisfied with their experience, leading to increased loyalty and repeat business.
Improved efficiency
With 2-way text and email conversations, businesses can streamline their communication processes and respond to customer inquiries or concerns more quickly and efficiently, reducing downtime and saving costs.
Increased sales
By offering text and email communication, businesses can provide personalized and targeted messages to customers, leading to increased sales, reorders, upsells, and more!Â
Enhanced communication tracking
 With text and email conversations, businesses can easily track communication history, allowing them to provide better, more personalized customer service, including tracking customer inquiries and complaints and ensuring that they are resolved in a timely and satisfactory manner.
Increased accessibility
Text and email conversations provide a more accessible option for customers with disabilities or who prefer not to communicate over the phone. This can help businesses better serve a broader range of customers with their selected communication options.Â